Refund policy

Refund Policy:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days of receiving the merchandise back at our warehouse. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days. Any NEFT transactions takes about 5 days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.

Note: The shipping charges charged during the delivery of the product will not be refunded. 

Cancellation Policy:

Any cancellation requests will only be accepted if they are made within 12 hrs of placing the order and a full refund will be issued for it. However if the request is made at a time when the product is already in transit, then an In-transit cancellation fee will be charged. This is due to the nature of our products which are high-quality fragile items, once in transit, we expect our customers to share a part of the shipping charges already borne by us.

The customer needs to raise a cancellation request to the Customer Service by mailing us at support@casakriti.com. We will refund the amount by the same mode the customer paid to us.